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Shipping policy

Effective Date: 2026-02-03

1. Introduction

At Precision Diabetes Hub, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on PrecisionDiabetesHub.com.

  • Service name Standard Shipping
  • Price Free
  • Delivery time 3 to 9 business days total
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@precisiondiabeteshub.com or call 1-973-370-3731.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

• Photograph the packaging and the item.
• Contact us within 48 hours of delivery at support@precisiondiabeteshub.com.
• Include your order number, photos of the damage, and a brief description of the issue.
• If approved, we will provide return instructions and a prepaid return label. After receiving and inspecting the returned item, we will issue a replacement or refund as applicable.

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, please contact us within 48 hours of delivery. Include your order number and details of the missing item. We will investigate the issue and, if confirmed, send the missing item or provide a replacement or refund as appropriate.

9. Returns and Refunds

  • We accept returns for both defective and non-defective products within 30 days of delivery, provided they meet the conditions outlined in our Return and Refund Policy.
  • For defective or damaged items approved for return, we will provide a prepaid return label. For non-defective returns, the customer is responsible for return shipping costs.
  • Approved returns are subject to a 25% restocking fee based on the product price. Exchanges for the same item are not subject to a restocking fee.
  • Refunds are issued to the original payment method within 7 business days after the returned item has been received, inspected, and approved.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Precision Diabetes Hub.